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FTC Practice and Procedure

Travel App to Pay $35M to Settle FTC Allegations It Charged Fees Without Consent

By Richard Newman | July 3, 2026
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On July 2, 2026, the Federal Trade Commission announced that the companies that operate the Hopper travel apps have agreed to pay $35 million and will be prohibited from purportedly deceiving consumers about fees to settle the Federal Trade Commission’s allegations that they unfairly charged consumers hidden fees and misrepresented the total prices consumers would pay and the benefits of the companies’ VIP Support and Price Freeze services.

The FTC’s complaint alleges that despite its “no hidden fees” promises, Canadian company Hopper Inc. and its subsidiary Hopper (USA) Inc., unfairly charged users without their consent for “Tip” and VIP Support fees that the company claimed were optional yet were hidden and pre-selected for consumers.

“Hopper deceived consumers by showing them a total price that did not include hidden, pre-selected fees,” said Christopher Mufarrige, Director of the FTC’s Bureau of Consumer Protection. “The Commission will continue to use all available tools to promote price transparency and to combat unfair and deceptive pricing, billing and cancellation practices.”

Hopper allows consumers to search and book airfares, lodging and rental cars primarily through its apps.  Until mid-2023, when consumers were ready to purchase their booking, they saw a screen with the “total price” and a Swipe to Book button that allegedly failed to adequately disclose that the company would add charges for Tip and VIP Support fees, according to the complaint.  These “optional” fees were pre-selected and hidden on an app screen that only appeared if the consumer scrolled down,

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FTC Seeks Comment on X Corp. Petition to Set Aside or Modify FTC Order

By Richard Newman | June 3, 2026
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The Federal Trade Commission is seeking public comment on a petition from X Corp., formerly known as Twitter, to set aside or modify its 2022 settlement order with the agency.

According to the federal regulatory agency, in its petition to the FTC, X Corp. cited several reasons why it believes that the order should either be set aside or modified so that it terminates at the end of 2026. The petition argues:

  • The order was imposed on a company that no longer exists, that every individual responsible for the underlying failures has left the company and that X Corp. has since built a world-class privacy and data-protection program;
  • The order no longer serves any valid regulatory purpose, imposing millions of dollars in needless costs to address obligations and protections already required by domestic and international privacy regimes and industry-recognized frameworks that X Corp. follows;
  • Setting aside the order safeguards First Amendment values; and
  • Setting aside or modifying the order is critical to advancing American leadership in artificial intelligence.

The public will have 30 days, until July 2, 2026, to submit comments on the petition.

Richard B. Newman is a social media lawyer at Hinch Newman LLP. 

Informational purposes only. Not legal advice. This article is not intended to and should not be construed as legal advice. May be considered attorney advertising.

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Court Holds Payment Processor in Contempt for Violating FTC Order

By Richard Newman | May 30, 2026
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On May 19, 2026, the Federal Trade Commission announced that at its request, a federal judge ordered a payment processing company, and its operators to pay $6.5 million in sanctions for allegedly violating a 2015 federal court order designed to prevent the company from enabling consumer fraud.  On May 13, 2026, the U.S. District Court in Nevada entered the order finding that the payment processor, along with executives in civil contempt for multiple alleged violations of the 2015 order. The court determined the defendants violated multiple core provisions of the 2015 federal court order by allegedly facilitating fraud on behalf of several scammers.

 

“It is a Commission priority to root out fraud in the payments system,” said Christopher Mufarrige, Director of the FTC’s Bureau of Consumer Protection. “I am pleased the court held [the payment processor], [and the executives] accountable for violating the requirements of the order they agreed to in 2015. As the court concluded, [the payment processor] and its executives assisted and facilitated scammers in avoiding fraud and risk monitoring programs and failed to conduct the 2015 order’s required underwriting. The court’s order should send a strong signal that the Commission will enforce its orders and continue to prioritize rooting out fraud from the American payment system.”

The court found the defendants unlawfully processed hundreds of millions of dollars in transactions for merchants that were on Mastercard’s Member Alert To Control High-risk merchants (MATCH) list.

The court also concluded the defendants:

  • Assisted and facilitated two groups of merchants in avoiding fraud and risk monitoring programs,

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Institute for Responsible Influence Certification Program Gets Underway

By Richard Newman | May 25, 2026
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In 2026, the Center for Industry Self-Regulations launched the Institute for Responsible Influence.  The aim of the agency is to offer an interactive certification program designed ​“to elevate transparency, strengthen accountability, empower creators, and foster trusted brand partnerships within creator marketing.”

The Institute trains training influencers and offers resources to assist with complying with the FTC’s Endorsement Guides and Review Rule, and other advertising legal regulations, including a certification program.  The Institute shall offers a database of certified influencers for brands.

Enrollment and training have begun.

Those that complete the program receive the Institute for Responsible Influence Certification Seal and are subject to ongoing monitoring.  They are also included in a searchable database so that brands can connect.

Brands and influencers with questions may contact the author to discuss the certification program.

Richard B. Newman is an FTC advertising practices attorney at Hinch Newman LLP

Informational purposes only. Not legal advice. This article is not intended to and should not be construed as legal advice. May be considered attorney advertising.

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California BCSA Attorney on What Companies Need to Know About the New Business + Regulatory Agency

By Richard Newman | May 22, 2026
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As federal consumer protection decreases, California Governor Newsom announced that it is appointing former Consumer Financial Protection Bureau Director Rohit Chopra to lead California’s new Business and Consumer Services Agency.  The Agency is designed to strengthen California’s efforts to protect consumers and honest businesses, crack down on corporate abuse, and lower costs for Californians.

 

California’s new Business and BCSA is intended to strengthen oversight, improving coordination across departments, and modernize California’s consumer protection framework amid growing threats from weakened federal enforcement.

Chopra previously served as Director of the U.S. Consumer Financial Protection Bureau and as a Commissioner of the Federal Trade Commission, where he led major efforts to crack down on junk fees, corporate misconduct, and unfair practices harming consumers and small businesses.  The new agency, which was established by Governor Newsom through a government reorganization last year will bring together a broad range of licensing, enforcement and other functions that ensure fair competition and treatment for consumers and businesses across a number of sectors of California’s economy.

The agency officially launches July 1, 2026.

 

“While federal agencies are making life more expensive and enriching special interests, California will be firing on all cylinders to make sure markets aren’t rigged against families and small businesses,” said Rohit Chopra. “By bringing together dozens of boards, bureaus, and departments under one roof, California’s new agency will work to protect the public in health care,

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About This Blog and Hinch Newman’s Advertising + Marketing Practice

Hinch Newman LLP’s advertising and marketing practice includes two decades successfully resolving some of the highest-profile Federal Trade Commission (FTC) and state attorneys general digital advertising and telemarketing investigations and enforcement actions. As FTC attorneys, the firm possesses superior FTC compliance knowledge and more than 20 years of FTC defense advocacy experience in the areas of advertising, marketing, lead generation, promotions, e-commerce, privacy and intellectual property law. It has also been selected to author the Consumer Protection Section of the prestigious American Lawyer Media International Federal Trade Commission: Law, Practice and Procedure Treatise, a comprehensive resource for developments of concern to advertisers, marketers and legal professionals that practice before the Commission. Through these advertising and marketing law updates, Hinch Newman LLP provides commentary, news and analysis on issues and trends concerning developments of interest to digital marketers, including FTC and state attorneys general advertising compliance, civil investigative demands (CIDs), and administrative/ judicial process. 

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