Advertising & Marketing

FTC’s Bureau of Consumer Protection Issues Criminal Liaison Unit Report Outlining Efforts to Ensure Wrongdoers Face Accountability

By Richard Newman / January 30, 2023
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On January 30, 2023, the Criminal Liaison Unit of the Federal Trade Commission’s Bureau of Consumer Protection (BCP CLU) issued its 2022 Criminal Liaison Unit Report, describing the history of the BCP CLU, its program operations, and major accomplishments over the past five years.  In an effort to ensure criminal prosecution of appropriate consumer fraud cases, the BCP CLU refers cases to partner agencies with criminal jurisdiction, including U.S. Attorney’s Offices across the county, Divisions of the Department of Justice (DOJ) and others.

“For the worst individual and corporate wrongdoers, civil remedies may not be sufficient to protect the public from further harm,” said FTC lawyer Samuel Levine, Director of the FTC’s Bureau of Consumer Protection.  “Government works best when agencies work together toward a common goal, and we are proud that our partnership with criminal enforcers leads to justice for bad actors and a safer marketplace for us all.”

The FTC, which is not authorized to bring criminal law enforcement actions, established the BCP CLU in 2002 to bring the “worst of the worst” offenders to the attention of prosecutors.  As it grew, the BCP CLU worked to establish relationships with prosecutors and educate them about the Commission’s consumer fraud and deception cases.  Success in initial cases proved that criminal consumer protection cases were not only viable, but could result in substantial prison sentences.

Over the past five years, the report notes, BCP CLU referrals have led to criminal charges against 107 new defendants,

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FTC Order Requires Glass Manufacturer to Pay for Allegedly False Made in USA Claims

By Richard Newman / January 25, 2023
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The Federal Trade Commission has taken action against Instant Brands, manufacturer of Pyrex-brand kitchen and home products, for allegedly falsely claiming that all its popular glass measuring cups were made in the United States during a time some measuring cups were imported from China.  The FTC’s proposed order against Instant Brands would stop the company from making deceptive claims about products being “Made in USA” and require them to pay a monetary judgment.

“Consumers rely on marketers to make truthful ‘Made in USA’ claims,” said FTC lawyer Samuel Levine, Director of the FTC’s Bureau of Consumer Protection.  “If marketers move their manufacturing outside the United States, even temporarily, they must update their advertising to make it accurate.”

According to the FTC’s complaint, Instant Brands faced increased demand for its glass measuring cups in the early days of the COVID-19 pandemic, when consumer interest in home baking spiked.  Pyrex has purportedly long used the U.S. origin of its products as a selling point.  By early 2021, the company was allegedly not able to meet the demand for certain measuring cup sets sold on Amazon with cups produced in the United States.  From March 2021 to May 2022, Instant Brands produced some Pyrex cups in China, according to the FTC.

When the production shifted to China, the company allegedly continued to market the Chinese-made products on Amazon as “Made in USA,” despite the cups themselves being marked “Made in China.”  While the Chinese cups were being sold the company also purportedly continued its marketing that implied all Pyrex cups were of U.S.

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New FTC Action on Money-Making Opportunities and Earnings Claims Results in Big Civil Penalties

By Richard Newman / January 16, 2023
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Advertisers, beware.

On January 13, 2023, the Federal Trade Commission announced that as a result of a Federal Trade Commission lawsuit, investment advice company WealthPress has agreed to a proposed court order that would require it to refund more than $1.2 million to consumers and pay a $500,000 civil penalty for allegedly deceiving consumers with purportedly “outlandish and false claims about their services.”

The case marks the first time that the FTC has collected civil penalties against a company that received the Notice of Penalty Offenses regarding money-making opportunities sent last October, and the first civil penalties for violations of the Restore Online Shoppers’ Confidence Act. (ROSCA)

“We’ve brought several cases this year against companies making false earnings claims, and we won’t hesitate to bring more,” said Samuel Levine, Director of the FTC’s Bureau of Consumer Protection.  “WealthPress is now paying the price for deceiving its customers and ignoring our Notice of Penalty Offenses on money-making claims.”

The FTC’s complaint against WealthPress and its owners, Roger Scott and Conor Lynch, alleges that the company used deceptive claims to sell consumers investment advising services—often claiming that the services’ recommendations were based on a specific “system” or “strategy” created by a purported expert.  The company charged consumers hundreds or even thousands of dollars for access to these services.

WealthPress sold consumers on their services with purported false claims about the likelihood consumers would make money by following the recommended trades,

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FTC Explores Changes to Biz Opp Rule to Include Money-Making, Business Coaching and Mentoring, and eCommerce and Investment Opportunities

By Richard Newman / January 9, 2023
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The Business Opportunity Rule (“Bizz Opp Rule”) was first adopted in 2012.  It applies to commercial arrangements where a seller solicits a prospective buyer to enter into a new business, the prospective purchaser makes a required payment, and the seller – expressly or by implication – makes certain kinds of claims.  Without limitation, opportunities where a seller says it will help the buyer set up or run a business are covered.  The Bizz Opp Rule generally exempts business opportunities that meet the definition of a “franchise.”  Consult with an FTC defense attorney to see if that that applies to you.

A covered seller has three key legal responsibilities that involve providing the prospective purchaser with specific information to help them evaluate a business opportunity and associated risks, including a disclosure document and an earnings claims statement.  The seller must also comply with general truth-in-advertising principles, including avoiding deceptive practices.

The Disclosure Document

First, the seller has to provide a buyer a one-page Disclosure Document.  To keep things simple the seller should use the standard form.

The seller has to provide the Disclosure Document seven (7) days before the prospective buyer signs a contract or pays any money for the business opportunity.  The Disclosure Document must list key pieces of information: (i) Identifying information (e.g., company name, business address, telephone number, the sales person’s name, and the date the document was provided to the prospective buyer;

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FTC Publishes Updated Health Products Compliance Guidance

By Richard Newman / December 26, 2022
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Looking for advice on substantiating your company’s advertising claims? FTC staff just issued a new Health Products Compliance Guidance publication that merits careful attention.  You may be wondering if the publication reflects major changes to the FTC’s 1998 guidance.

Yes.

And, no.

Say you have routinely consulted the FTC’s 1998 brochure.  Dietary Supplements: An Advertising Guide for Industry, the new publication, is designed to take its place.  For the most part, the legal fundamentals remain unchanged, but there are key revisions.

The new publication’s substantiation compliance guidance is not just for companies that sell dietary supplements. 

One major change is the title, which is meant to make it clear that the guidance applies across the board to all health-related claims.

The new publication draws upon key compliance points conveyed by FTC actions brought since 1998. 

When it comes to advertising claim substantiation, a lot has happened since 1998 – including more than 200 FTC law enforcement actions challenging false or deceptive health claims.

The new guides incorporate the lessons of those cases in numerous new examples – revisions designed to add a practical gloss on long-standing compliance fundamentals.  In addition, the new publication reflects updates from other FTC guidance documents – for example, guidelines on endorsements and testimonials and the enforcement policy statement on homeopathic drugs.

The new publication aims to correct misunderstandings and “urban myths” that have circulated about FTC substantiation standards. 

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FTC Looks to Update “Green Guides” for Use of Environmental Marketing Claims

By Richard Newman / December 17, 2022
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The Federal Trade Commission has recently announced that it is seeking public comment on potential updates and changes to the Green Guides for the Use of Environmental Claims.  The Commission’s Green Guides help marketers avoid making environmental marketing claims that are unfair or deceptive under Section 5 of the FTC Act.  The Commission seeks to update the guides based on increasing consumer interest in buying environmentally friendly products.

“Consumers are increasingly conscious of how the products they buy affect the environment, and depend on marketers’ environmental claims to be truthful,” said FTC attorney and Bureau of Consumer Protection Director Samuel Levine.  “We look forward to this review process, and will make any updates necessary to ensure the Green Guides provide current, accurate information about consumer perception of environmental benefit claims.  This will both help marketers make truthful claims and consumers find the products they seek.”

The Green Guides were first issued in 1992 and were revised in 1996, 1998, and 2012.  They provide guidance on environmental marketing claims, including how consumers are likely to interpret particular claims and how marketers can substantiate these claims to avoid deceiving consumers.

The FTC is requesting general comments on the continuing need for the guides, their economic impact, their effect on the accuracy of various environmental claims, and their interaction with other environmental marketing regulations.  The Commission also seeks information on consumer perception evidence of environmental claims, including those not in the guides currently.

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New NY Telemarketing Law Demands Immediate Disclosure of DNC Right

By Richard Newman / December 11, 2022
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On December 6, 2022, New York Governor Kathy Hochul signed legislation intended to crack down on unwanted telemarketing calls.

Legislation (S.8450-B/A.8319-C) requires telemarketers to give customers the option to automatically be added to the company’s do-not-call list at the beginning of certain telemarketing calls, right after the telemarketer’s name and solicitor’s name are provided, and before addressing the purpose of the call, etc.

Caveat, telemarketers that utilize pre-recorded messages must ensure that an automated means exists for consumers to have their telephone numbers suppressed.  Consult with a state attorney general (AG) defense lawyer about the applicability of the new legislation, adjustment of scripts, and the implementation of appropriate disclosures and suppression protocols.

We are dialing up our efforts to give New Yorkers a break from unsolicited telemarketing calls,” Governor Hochul said.  “For too long, New Yorkers have dealt with these nuisance calls, not knowing they can avoid these interactions by being added to a telemarketer’s do-not-call list.  This new legislation will protect New Yorkers from receiving frustrating, unwanted calls by better providing information on do-not-call lists.”

Under existing law (Section 399-Z), telemarketers are required to inform individuals that they may request to be added to their company’s do-not-call list. However, not at the beginning.  According to the NY Attornehy General’s office, consumers usually hang up before a telemarketer or recording has mentioned the do-not-call list, allowing telemarketers to continue calling them again and again.

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FTC Notices of Endorsement Guide Penalty Offenses Continue

By Richard Newman / December 9, 2022
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The FTC continues to issue Notices of Penalty Offenses concerning FTC Endorsement Guide violations  to digital advertisers and marketers, both alone and in conjunction with the issuance of FTC Civil Investigative Demands.

A Notice of Penalty Offenses is a document listing certain types of conduct that the FTC has determined, in one or more litigated administrative cases (not consent orders), to be unfair or deceptive in violation of the FTC Act.  Civil penalties can help the Commission deter conduct that harms consumers.  Because they can exceed what a wrongdoer earned through their misconduct, penalties are intended to send a message that preying on consumers will not be profitable.

Penalty Offense Authority is found in Section 5(m)(1)(B) of the FTC Act, 15 U.S.C. §45(m)(1)(B).  Under this authority, the FTC can seek civil penalties if it proves that (i) the company knew the conduct was unfair or deceptive in violation of the FTC Act, and (ii) the FTC had already issued a written decision that such conduct is unfair or deceptive.

Companies that receive such Notice and nevertheless engage in prohibited practices can face civil penalties of more than $46,000 per violation.

Recent Notices concern, without limitation, endorsements.  The FTC has issued and continues to issue Notices where it has determined that certain acts or practices in the use of endorsements and testimonials are deceptive or unfair and violate the FTC Act.

Per the FTC’s Notice of Penalty Offenses, “[i]t is an unfair or deceptive trade practice to fail to disclose a connection between an endorser and the seller of an advertised product or service,

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Ninth Circuit Rules on TCPA “Mixed Use” Wireless Numbers and ATDS

By Richard Newman / December 8, 2022
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According to the Telephone Consumer Protection Act, only “residential telephone subscribers” possess a right of action for violations of the Do-Not-Call registry.

Specifically, 47 U.S.C. § 227(c)(1) directs the FCC to promulgate DNC regulations to “protect residential telephone subscribers’ privacy rights to avoid receiving telephone solicitations to which they object.”  47 C.F.R. § 64.1200(c)(2) prohibits telephone solicitation calls to “[a] residential telephone subscriber who has registered his or her telephone number on the national do-not-call registry.”

But what about numbers that are used for both residential and business purposes?

In Chennette v. Porch.com, Inc. (50 F.4th 1217 (9th Cir. 2022)), the Ninth Circuit recently held that a fact-specific inquiry into each separate telephone number is required in order to determine whether a mixed-use telephone line is “residential.”

Here, the plaintiffs were home improvement contractors that allegedly received unsolicited text messages from Porch.com and its subsidiary, GoSmith that offered leads.  Numerous plaintiffs purportedly registered their telephone numbers on the national DNC registry but allegedly received over 2,000 text messages.  As a result, the plaintiffs filed suit in federal court alleging violations of the TCPA based upon use of an automated telephone dialing system to send automated text messages and violations of the DNC registry prohibitions.

The defendants filed a motion dismiss.  They argued that the plaintiffs lacked standing to sue under the TCPA because their telephone numbers are used for personal and business purposes.

The Ninth Circuit reversed the lower federal court ruling.

In doing so,

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PA AG Sues Lead Generator for Allegedly Violating TSR

By Richard Newman / November 26, 2022
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On November 2, 2022, the Pennsylvania Office of Attorney General filed a lawsuit in federal court alleging that a group of companies offering lead generation services violated the Telemarketing Sales Rule  and Pennsylvania consumer protection law.  Specifically, the OAG alleges two unlawful advertising practices.

The first unlawful ad practice allegation is that the defendants utilized deceptive online advertisements to direct consumers to websites where they would purportedly be tricked into providing contact information and survey responses.  The second unlawful ad practice allegation claims that consumers’ contact information and responses were sold to telemarketers despite numbers being on state of national Do No Call registries.

As stated in the complaint, defendants operate “dozens of websites designed for lead generating” that  advertise “gift cards to popular retailers and digital payments to mobile apps” for answering various survey questions.  According to the OAG, the websites require visitors to provide personal contact information and click a box indicating consent to mouseprint disclosures stating that consumer will  receive prerecorded calls and text messages from marketing partners (the names thereof are disclosed to by a hyperlinked list).  According to the OAG, these sellers’ products and services are oftentimes not related to the promotional offerings whatsoever.

Here, according to the OAG’s complaint, the websites violate state consumer protection law because they “create[] a likelihood of confusion or of misunderstanding” by “failing to include clear and conspicuous disclosures advising consumers that by registering their contact information with defendants they are purportedly consenting to be contacted by multiple third party sellers,

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About This Blog and Hinch Newman’s Advertising + Marketing Practice

Hinch Newman LLP’s advertising and marketing practice includes successfully resolving some of the highest-profile Federal Trade Commission (FTC) and state attorneys general digital advertising and telemarketing investigations and enforcement actions. The firm possesses superior knowledge and deep legal experience in the areas of advertising, marketing, lead generation, promotions, e-commerce, privacy and intellectual property law. Through these advertising and marketing law updates, Hinch Newman provides commentary, news and analysis on issues and trends concerning developments of interest to digital marketers, including FTC and state attorneys general advertising compliance, civil investigative demands (CIDs), and administrative/judicial process. This blog is sponsored by Hinch Newman LLP.

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