Lead Generation

NAD Concerns About Trustpilot Ratings Methodology

By Richard Newman / October 1, 2022
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In 2019 and in response to a competitor challenge, the National Advertising Division ruled on the “#1 Rated” claim made by TaxSlayer LLC in its promotional messages.  In doing so, the NAD recommended that TaxSlayer discontinue the unsubstantiated representation.

More specifically, the claims at issue included “Slay your taxes. So you can enjoy your refund.  Maximize your refund with TaxSlayer.  #1 rated on Trustpilot” and “#1 Rated in the Tax Prep Software Category on Trustpilot.  Start free today!”

Theer was a disclosure that stated that the foregoing claims were “based on more than 2300 verified customer reviews on Trustpilot.  TaxSlayer has 1500+ 5-star reviews, and 84% of TaxSlayer customers rate TaxSlayer Great or Excellent on Trustpilot.  Learn more at trustpilot.com/review/taxslayer.”

The NAD opined that for “#1 Rated” claims, advertisers should compare themselves with at least 85% of the applicable marketplace, and the consumers surveyed should represent a broad base of customers that used the product.

According to the NAD, TaxSlayer did not satisfy such requirements because the population of online reviews that created the basis for Trustpilot’s score allegedly failed to represent the general opinion of tax preparation software consumers across the United States.  The NAD also rejected TaxSlayer’s argument that a consumer could simply visit the Trustpilot website to clarify any confusion about its ranking.

“Consumers should not have to search to learn more about the limitations on an advertising claim,” said the NAD.  “Here, while the claim informs consumers that it is limited to companies in the tax prep software category on a certain website,

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The Art of Responding to an FTC Civil Investigative Demand (CID)

By Richard Newman / September 30, 2022
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Federal Trade Commision (FTC) investigation and litigation defense attorney Richard B. Newman has written an authoritative article on JD Supra for digital marketers and FTC practice counsel.  JD Supra is a need-to-know news, insights and intelligence source that publishes and distributes valuable content produced by thought leading experts on myriad topics across numerous industries and fields, including advertising legal regulatory matters.

The article examines, in depth, the purpose of FTC civil investigative demands (CIDs), considerations relating to the nature substance of the initial response and subsequent responses, defense strategies, how to evaluate whether the recipient is a “target,” the importance of the “meet and confer” process, liability exposure and business disruption minimization tactics, persuasive written advocacy submissions, lodging objections to a CID, petitions to limit or quash, enforcement action avoidance and monetary fine minimization, how to avoid negative publicity, investigation closure and how to achieve an optimal resolution.

The article covers numerous steps that CID recipients should consider prior to, during and after learning that they are the subject of an FTC investigation.

You can read the article titled The Art of Responding to an FTC CID by an FTC CID Lawyer on JD Supra, here.  An article authored by FTC lawyer Richard B. Newman titled Considerations for Digital Marketers When Selecting Regulatory Investigation Defense Counsel is also available on JD Supra, here.

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About This Blog and Hinch Newman’s Advertising + Marketing Practice

Hinch Newman LLP’s advertising and marketing practice includes successfully resolving some of the highest-profile Federal Trade Commission (FTC) and state attorneys general digital advertising and telemarketing investigations and enforcement actions. The firm possesses superior knowledge and deep legal experience in the areas of advertising, marketing, lead generation, promotions, e-commerce, privacy and intellectual property law. Through these advertising and marketing law updates, Hinch Newman provides commentary, news and analysis on issues and trends concerning developments of interest to digital marketers, including FTC and state attorneys general advertising compliance, civil investigative demands (CIDs), and administrative/judicial process. This blog is sponsored by Hinch Newman LLP.

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